Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Onboarding Support Specialist

About the role:

As an Onboarding Support Specialist, you will be the initial contact for new Merchant Services clients who use our services to provide credit card and payment solutions to their customers. You will help new clients activate and smoothly transition to our services and ensure accurate account setup, through a balanced focus of walking clients through our systems and acting as an advocate for our technology and offerings. We collaborate with our clients through phone calls, email, and on-line chat services.

What you’ll do:

• Welcome new clients, perform technical-related support, solve problems, and investigate and resolve a wide variety of issues and requests that include terminal downloads, software, and account updates.
• Coordinate with other support organizations to fulfill client needs for account activation and full usage. We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools.
• Explain reporting of systems and products to merchants to resolve their concerns and answer their questions. In addition, Route, maintain and track servicing requests and provide detailed follow up.

Experience you’ll need to have:

• High School Diploma or Equivalent
• 2+ years technical support or customer service experience
• 2+ years with multiple computer system platforms
• Experience communicating clearly and professionally, both verbally and in writing
• Experience with internet navigation and technology.

Experience that would be great to have:

• Associate’s degree
• Experience with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
• 1 year experience with multiline telephones and online noting systems

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range

$40,000.00 - $58,075.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Temporary work, H1b,

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